Scope of Position:
The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Fairmont Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times and have comprehensive knowledge and details of all spa treatments, products, facilities and services.
Responsibilities:
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
- Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
- Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times.
- Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Fairmont brand standards.
- Ensures individualized guest service through acknowledging and responding to needs and expectations.
- Reviews guest’s medical history/ waiver and all information in Book 4 Time, prior to performing each treatment.
- Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order.
- Maintains proper supplies of professional products, towels, and other supplies in treatment rooms.
- Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities.
- Assists members and guests with the use of spa facilities (sauna, steam, salt room)
- Handles guest complaints and solves problems to the degree possible
- Works with related hotel departments to ensure efficiency in meeting guest needs.
- Contributes to the team environment by assisting spa colleagues in all areas.
- Participates in the orientation and training of all new/temporary colleagues assigned to Fairmont.
- Follows Occupational Health and Safety regulations.
- Perform other duties as and when required.