The Spa Therapist – Massage & Esthetics is responsible for delivering professional spa treatments and wellness experiences while providing exceptional guest service consistent with luxury hospitality standards. This role performs massage therapy, facial and esthetic services, body treatments, and wellness services designed to promote relaxation, wellness, skin health, and guest satisfaction in a tranquil and professional spa environment.
The ideal candidate is service-oriented, knowledgeable, professional, and passionate about wellness, skin care, guest care, and creating personalized luxury experiences.
Essential Responsibilities
- Provide professional massage therapy, facial and esthetic services, body treatments, and wellness services in accordance with hotel spa standards, treatment protocols, scope of practice, and applicable licensing requirements.
- Conduct guest consultations to assess wellness needs, skin concerns and conditions, preferences, contraindications, and appropriate treatment recommendations.
- Maintain treatment rooms, equipment, linens, esthetic implements, and spa areas in a clean, sanitized, organized, and guest-ready condition.
- Ensure guest comfort, privacy, dignity, and confidentiality throughout all spa experiences.
- Educate guests on spa services, wellness recommendations, skin care regimens, retail products, and home care recommendations as appropriate.
- Maintain accurate service documentation and treatment records in accordance with company procedures and applicable regulations.
- Follow all sanitation, infection control, workplace safety, and professional licensing standards.
- Assist with spa setup, preparation, and operational support as assigned.
- Promote spa services, wellness offerings, and retail products professionally and responsibly.
- Respond promptly and professionally to guest requests, questions, concerns, and service recovery opportunities.
- Support spa events, VIP experiences, wellness programs, and promotional initiatives as assigned.
- Maintain professional appearance, demeanor, and conduct consistent with luxury hospitality standards.
- Participate in required trainings, meetings, and continuing education as operationally required.