Process and manage customer invoices and billing documentation in a timely and accurate manner
Monitor outstanding receivables and implement effective collection strategies to minimise overdue accounts
Perform regular reconciliation of accounts receivable ledgers and resolve discrepancies promptly
Liaise with guests, corporate clients, and travel agencies to facilitate payment collection and address billing enquiries
Maintain comprehensive records of all transactions and ensure compliance with organisational financial policies
Generate regular reports on receivables status, ageing analysis, and collection metrics for management review
Manage credit limits and credit terms for corporate accounts in accordance with company guidelines
Investigate and resolve payment disputes and billing issues with professionalism and attention to detail
Utilise accounting software and systems to record transactions and maintain accurate financial data
Follow up on outstanding invoices through telephone, email, and written correspondence
Ensure all documentation is properly filed and archived in compliance with regulatory requirements
Support the finance team with month-end and year-end closing procedures
Contribute to the improvement of receivables processes and suggest enhancements to operational efficiency
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