Process guest payments accurately using the point-of-sale (POS) system for room charges, restaurant bills, and retail purchases
Manage cash drawer operations, including opening, closing, and reconciliation at the end of each shift
Maintain strict cash handling procedures and security protocols to ensure the protection of hotel funds
Provide exceptional customer service to guests whilst processing transactions in a professional and courteous manner
Verify payment methods, including credit cards, cheques, and cash, and identify any discrepancies or fraudulent transactions
Prepare daily financial reports and reconciliation statements, ensuring all transactions are accurately recorded
Balance the till and report any variances to the Finance Manager
Maintain confidentiality regarding guest information and financial transactions
Respond promptly to guest enquiries and resolve payment-related issues with professionalism
Comply with all hotel policies, procedures, and financial regulations
Support the front office team during peak periods to ensure efficient guest check-in and check-out processes
Keep the cashier station organised, clean, and secure at all times
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