Manage guest check-in and check-out procedures, ensuring a seamless and welcoming experience for all guests
Oversee reservation management and coordinate with the reservations team to optimize occupancy and revenue
Handle guest inquiries, requests, and complaints with professionalism and resolve issues promptly to ensure guest satisfaction
Supervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teams
Manage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocols
Maintain security protocols, including key management, access control, and guest privacy protection
Coordinate with other departments (housekeeping, maintenance, food and beverage) to ensure operational efficiency and guest service excellence
Prepare and maintain accurate front office reports, including occupancy reports, revenue summaries, and incident documentation
Implement revenue management strategies to maximize hotel profitability and occupancy rates
Train, mentor, and develop front office team members to maintain high service standards and professional conduct
Ensure compliance with hotel policies, procedures, and industry regulations
Monitor and manage guest feedback, implementing improvements based on guest comments and suggestions
Assist with special events, VIP guest services, and customized requests to enhance guest experiences
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