Oversee daily room inventory, occupancy levels, and room status management to ensure optimal operational efficiency
Manage and optimise room revenue through strategic pricing, forecasting, and yield management initiatives
Supervise and coordinate the housekeeping and maintenance teams, including staff scheduling, induction, and performance management
Monitor and maintain the highest standards of room cleanliness, maintenance, and guest-ready conditions across all guest rooms
Liaise with the Front Office and Guest Services teams to ensure seamless communication and exceptional guest experiences
Analyse occupancy data, revenue reports, and key performance indicators to identify trends and recommend improvements
Address and resolve guest complaints and maintenance issues promptly and professionally
Manage room maintenance requests and coordinate with engineering and housekeeping departments
Maintain accurate records of room status, maintenance schedules, and inventory within the property management system
Conduct regular quality assurance inspections and audits to ensure compliance with Fairmont standards
Prepare detailed reports on room operations, occupancy rates, and revenue performance for management review
Collaborate with the Sales and Marketing teams to support promotional activities and special events
Ensure compliance with health, safety, and security protocols throughout the rooms division
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