Greet and welcome guests upon arrival, ensuring a warm and professional first impression
Assist guests with check-in and check-out procedures while maintaining efficiency and courtesy
Address guest inquiries and requests promptly, providing accurate information about hotel amenities, services, and local attractions
Resolve guest concerns and complaints professionally, escalating complex issues to management when necessary
Coordinate with various hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and ensure seamless service delivery
Maintain detailed guest profiles and preferences in the property management system to personalize future visits
Provide concierge services, including restaurant reservations, transportation arrangements, and local recommendations
Monitor guest satisfaction levels and gather feedback to identify opportunities for service improvement
Ensure compliance with hotel policies, procedures, and service standards at all times
Assist with special requests and arrangements for events, celebrations, or specific guest needs
Communicate effectively with team members to ensure consistent and coordinated guest service
Maintain a professional appearance and demeanor while representing the Fairmont brand
Support the front office team during peak periods and special events
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