Process and manage guest reservations through multiple channels, including telephone, email, and online booking systems
Provide exceptional customer service by responding promptly to enquiries and confirming bookings with accurate information
Maintain detailed records of all reservations and ensure data accuracy within the property management system
Liaise with various hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences
Optimise room inventory and rates to maximise revenue whilst maintaining occupancy targets
Handle guest requests, special requirements, and modifications to existing reservations with professionalism and efficiency
Resolve booking discrepancies and complaints in a timely manner, escalating complex issues to management when necessary
Generate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecasts
Maintain knowledge of hotel facilities, services, packages, and promotional offers to effectively communicate with potential guests
Coordinate with the sales and marketing team to support promotional campaigns and group bookings
Ensure compliance with hotel policies, data protection regulations, and reservation procedures
Contribute to achieving departmental and organisational revenue and occupancy objectives
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