Deliver professional and personalized spa treatments including massages, facials, body treatments, and wellness therapies to guests
Assess client needs, preferences, and health conditions to customize and recommend appropriate treatment plans
Maintain exceptional standards of cleanliness, sanitation, and hygiene in all spa treatment areas and facilities
Manage client appointments, scheduling, and booking systems to ensure efficient spa operations
Educate clients on available spa services, treatment benefits, and wellness recommendations
Maintain a professional appearance, demeanor, and communication style consistent with Fairmont standards
Process client payments, handle transactions, and manage spa billing accurately
Ensure full compliance with health, safety, and sanitation regulations and facility protocols
Collaborate effectively with spa management, fellow therapists, and hotel staff to deliver exceptional guest experiences
Monitor and maintain inventory of spa products, supplies, and equipment, reporting shortages to management
Respond professionally to client inquiries, concerns, and feedback to ensure guest satisfaction
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