Handle room reservation, rate, and hotel information inquiries promptly and professionally via phone and email.
Make and manage reservations for Leisure, Business Travel, Corporate, Group, and Wholesale market segments.
Accurately record and update reservation details in the Central Reservation System (RASAWEB) and Property Management System.
Ensure reservation confirmations are issued accurately and on time.
Monitor waitlisted reservations and support room revenue optimization.
Provide professional guest service in line with Fairmont brand standards and LQA requirements.
Monitor special promotions and communicate relevant information to operational departments.
Maintain accurate filing of reports and reservation documentation.
Support the Reservations team with daily operations and participate in meetings and training sessions.
Report operational or technical issues to the direct supervisor in a timely manner.
Perform other duties assigned by the direct manager.
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