Live and project the goal, philosophy, vision, mission and core values of the company.
Conduct house tours / site inspection and special room drops for VIP’s.
Escorts all arriving guests to their respective rooms and suites.
Escorts external guests to their destination.
Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations, amenities and special requests) is maintained.
Promote Inter-Hotel sales and in-house facilities.
Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are done.
Ensure Loyal Guests consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
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