The Director, Operations reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Director, Operations is accountable for planning, direction, management and supervision of the New Life Maternity and Emergency Department Teams.
Responsibilities:
- Responsible for meeting operational, financial and strategic goals for designated departments, divisions, programs, services and/or locations. Target quality improvement by reducing process variation, eliminating redundancy or implementing new technology. 24/7 accountability
- Accountable for the development, implementation and evaluation of staff/human resource information and processes to support clinical practice of nursing and care delivery, including utilization of current practice guidelines and standards.
- With manager input, recommend department goals to NM leaders. Communicate agreed upon goals and context to teams. Lead teams to outcomes that support the advancement of NM Strategic Plan.
- Evaluate the feasibility, coordination and implementation of new or revised systems, processes and procedures, to ensure compliance with established standards. Develop and implement, and/or work through managers to develop and implement policies and procedures, facilitate inter-departmental processes and clarify and/or correct procedural questions/issues.
- Stay informed of current and emerging issues and trends for areas of accountability. Communicate and educate staff on requirements, changes, advances, opportunities, directions and projections for the future.
- Other duties as assigned.
Additional Responsibilities:
Business expertise
- Knowledge of Joint Commission standards and all federal, state, and regulatory requirements.
- Ability to analyze data for decision making purposes and make data-driven recommendations.
- Ability to create budgets in accordance with guidelines and balanced to targets.
- Ability to effectively apply the principles of change management while leading.
- Strong computing skills, including Microsoft Office applications and Outlook.
- Attentive to detail and reviews own and others’ work for accuracy.
Problem solving
- Encourages diverse perspectives and solutions, drawing from staff, peers, physicians, patients and other stakeholders.
- Establishes and maintains constructive lines of communication between the physicians and administration. This includes assessing physicians' needs, collecting feedback on issues/problems and effectively communicating appropriately
- Demonstrates the ability to consistently establish appropriate departmental priorities.
- Serves as a role model and coach to others; builds partnerships and teams.
- Serves as an internal consultant to all levels of leadership in solving problems and planning interventions.
Interactions/interpersonal skills
- NMHC Performance Leadership Competencies (from performance management system)
- Exceptional verbal and written communication skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers, internal and external to NM.
- Exudes confidence, professionalism, interest and optimism when leading others in the workplace; guided by the servant leadership philosophy.
- Ability to maintain confidentiality for patients and their families, as outlined in the Northwestern Memorial HealthCare Patient Confidentiality policy.