Product Evaluation Research Manager

Company :

Job Description : 

JOB SUMMARY

This role is part of the Product Performance Measurement (PPM) team within the larger Product and Health Experience (PHE) organization. The Product Evaluation Research Manager partners with Product Managers, business leaders, and analytic teams to define, measure, and communicate the success of products across an assigned portfolio. The role is accountable for establishing product performance frameworks, identifying key performance indicators, monitoring outcomes, and generating actionable insights that inform product strategy, prioritization, and investment decisions. By combining business context, analytical expertise, and stakeholder engagement, this role helps ensure products deliver measurable value, support organizational objectives, and continuously improve performance over time.

ESSENTIAL RESPONSIBILITIES

• Lead the development of a comprehensive Measurement & Evaluation Plan (MEP), which captures all key performance metrics and articulates a plan for data collection & analysis as well as the schedule for insights & analysis reporting for each of the solutions within their assigned portfolio of work. Consult with team members or other enterprise partners in the evaluation of clinically innovative solutions and build buy-in for solution measurement approach with key matrixed Enterprise or partner stakeholders.
• Manage stakeholders enterprise wide throughout the lifecycle of a solution as it relates to identifying and aligning on solution business objectives, key metrics, targets, data collection timelines, analysis and insights timelines and deliverables within the MEP. Broad stakeholder management including product owners, vendor and industry partners, clinicians, analytic partners marketing, finance, client facing teams, other health system partners.
• Consult with internal product owners during the solution design phase to ensure that the appropriate data collection methods are in place and that data sources will be available for post-launch measurement & evaluation purposes. Includes consulting on vendor contracting, enterprise data operations and storage, collection of data via enterprise clinical programs, etc.
• Partner with Enterprise Analytics teams to plan, implement, and maintain the Living Health solution dashboards with the appropriate solution performance data. Manage the delivery of the dashboards according to time and quality, including requirement gathering, beta testing with key stakeholders and publishing results to a broad audience. Lead regular discussion and interpretation of monthly dashboard results. Ongoing maintenance and enhancement of key analyses.
• Collaborate with Enterprise Analytics partners to prepare and present deep dive Insights and Analysis Reports on the solutions within their portfolio. Develop solution performance insights with internal product owners to inform solution enhancements and drive strategic decision making. Drive milestone-based outcome reporting through coordination with the matrixed analytic team and lead the creation and finalization of each deliverable while extracting insights from ongoing and completed studies to develop the adoption and engagement strategy for the solution into the health system.
• Actively advance dissemination of insights and study outcomes including preparation and review of data and reports for internal and external presentations, executive audiences, as well as manuscripts (co-authorship) for publication.
• Build and maintain a portfolio of solution Measurement & Evaluation plans, key performance indicator dashboards, other analyses and insights.
• Other duties as assigned or requested.

EXPERIENCE

Required

• 5 years work experience, with some exposure to innovation or healthcare related fields, OR
• 3 years work experience post graduate degree, with some exposure to innovation or healthcare related fields

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Preferred

• 3 years in payer environment or hospital system environment
• Experience measuring the performance and adoption of digital products, capabilities, customer journeys, or operational processes.
• Experience working with data products, and enterprise data assets to support performance measurement and insight generation.
• Experience establishing measurement frameworks, success metrics, or outcome-based reporting for products, programs, or strategic initiatives.
• Experience supporting portfolio management, strategic planning, or business performance reviews within a complex organization.
• Experience influencing product, operational, or investment decisions through data-driven analysis and recommendations.

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SKILLS

• Measurement and evaluation research plan development and key performance metrics (study design, research)
• Demonstrated stakeholder management and influence, and teamwork skills
• Project Management
• Strong quantitative and analytic skills for the coordination of analytics deliverables
• Creation of insights reporting and information sharing (communication and writing- executive presentation skills)
• Commitment to self development and the development of others

EDUCATION

Required

• Bachelors degree in general science, life/health related science degree or related disciplines or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• Masters degree in general science, life/health related science degree or related disciplines
• Doctorate degree in general science, life/health related science degree or related disciplines

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LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

Language (Other than English):

None

Travel Requirement:

Less than 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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