We are seeking an exceptional Head Waiter/tress to join the pre-opening team of Delano London. Based primarily in Lana Lusa, our all-day restaurant, you'll be a senior presence on the floor, leading by example and helping create a style of service that is polished, warm, intuitive and full of personality.
What you'll do...
- Lead a section during service and act as a role model for waiters and runners, setting the standard for pace, detail and genuine hospitality.
- Welcome and engage guests confidently, reading the table and adapting your style so service feels personal rather than scripted.
- Take ownership of the full dining journey, from menu guidance and order taking through to pacing, check-backs, payment and farewell.
- Develop strong knowledge of food, wine and beverages and use it naturally to make recommendations and drive average spend.
- Support wine service and confidently introduce guests to the wine list and cellar selection in partnership with the beverage team.
- Coordinate closely with Culinary, bar and runners to ensure accurate orders, smooth pacing and excellent table maintenance.
- Lead pre-service mise en place, section checks and briefings and ensure standards remain consistent throughout the shift.
- Coach junior team members in the moment and support training, onboarding and product knowledge during the pre-opening period and beyond.
- Recognise VIPs, regulars, celebrations, allergies and special requests and communicate relevant details clearly to the wider team.
- Handle initial guest concerns confidently and involve management when appropriate.
- Support Private Dining, Room Service or other Food & Beverage areas when operationally required.
- Follow all food safety, Health & Safety, cash handling and company procedures.