The Supervisor, Field Operations coordinates and supervises a Minerals Trade site where inspection of client samples coming off of vessels is the main service we offer.
- Leads the team of Field Services Technicians: schedules daily work, trains employees; plans, assigns, and directs work.
- Works alongside shift technicians to complete work for shift.
- Serves as a first and primary line of contact with the customers in the field and the Branch Managers and Operations Managers.
- Addresses customers’ complaints and resolves issues.
- Provides technical advice and support to the Field Technicians.
- Assists staff to carry out and complete tasks according to established work procedures.
- Trains, motivates, provides guidance and monitors daily work of the team.
- Schedules personnel as needed to ensure that all samples are properly sampled, received, identified, prepared, and analyzed in a timely manner, according to established work procedures.
- Conducts regular employees’ meetings to inform staff on policies, procedures and performance issues, and share knowledge for development and improvement.
- Works in partnership with other Technicians to solve client problems to ensure quality and customer satisfaction standards are met.
- Ensures each Field Technician has sufficient information, resources and materials to do their job safely.
- May also have Preparation or Laboratory responsibilities, as required by business needs.
- Adheres to internal standards, policies and procedures.
- Performs other duties as assigned.
- Supervises a group of Field Services Technicians
- Makes day-to-day decisions within group
- Has some authority for personnel actions (scheduling work hours, training, and coaching)