The Barista is responsible for delivering an exceptional guest experience through the preparation and service of high-quality non-alcoholic beverages. This role focuses on consistency, presentation, service excellence, and operational standards while creating a welcoming and engaging atmosphere that reflects the brand’s service culture.
- Prepare and serve non-alcoholic beverages according to standard recipes
- Ensure consistent quality, presentation, and portion control of all drinks
- Provide friendly, attentive, and professional service to all guests
- Maintain a welcoming atmosphere at the bar and ensure guest satisfaction
- Handle guest complaints or special requests politely and efficiently
- Set up and close the bar according to standard operating procedures (SOPs)
- Maintain cleanliness and hygiene of bar counters, equipment, and utensils
- Ensure proper stock rotation and storage of all beverages and garnishes
- Record sales accurately and handle cash, credit cards, or room charges responsibly
- Report shortages, breakages, or discrepancies to management
- Adhere to local laws and company safety regulations
- Follow all hygiene, sanitation, and food safety standards
- Coordinate with waitstaff and kitchen for smooth service
- Attend daily briefings and participate in staff training sessions
- Support colleagues during peak hours to maintain efficiency