Are you a natural leader ready to take the next step in your career? We're looking for an Assistant Manager to join our team at our Pittsburgh, United States location (2003 S Garrison). In this role, you'll be the driving force behind daily operations, leading a dedicated team while ensuring exceptional customer experiences and operational excellence. If you're organized, detail-oriented, and passionate about motivating others to achieve their best, we want to hear from you!
- Lead, supervise, and mentor team members to ensure they meet performance standards and company policies
- Oversee all cost controls, inventory management, and cash handling procedures during your shift
- Maintain strict adherence to all company policies and procedures, setting the example for your team
- Manage staffing schedules, ensuring adequate coverage and team member availability
- Monitor and maintain store cleanliness, food safety standards, and adherence to brand image guidelines
- Process and manage paperwork, including inventory reports, financial records, and performance documentation
- Deliver exceptional customer service and resolve customer concerns with empathy and professionalism
- Analyze operational data and make data-driven decisions to improve profitability and efficiency
- Coordinate marketing initiatives and promotional activities to drive sales and customer engagement
- Ensure punctuality and attendance accountability for all team members
- Train and develop team members on equipment operation, food preparation, and customer service protocols
- Manage food inventory, ordering, and storage to minimize waste and control costs
- Work collaboratively with upper management to implement new programs and achieve organizational goals
- Adapt quickly to changing priorities and handle multiple responsibilities simultaneously under pressure