The Opportunity:
As a Bartender at Fairmont Royal York, you'll be at the forefront of our guests' dining experience, crafting perfect drinks and creating a welcoming atmosphere. Your expertise in mixology, combined with your personable and efficient service, will play a crucial role in enhancing our guests' enjoyment and satisfaction. Your ability to provide knowledgeable recommendations and handle guest interactions with finesse will ensure each visit is memorable and delightful. Must have extensive understanding alcoholic and non-alcoholic beverages and the serving methods for each beverage.
- To report to duty punctually in order to maintain the integrity of co-workers and guests
- To consistently offer personal, friendly and efficient service
- To have full knowledge of the menu, beverage lists (alcoholic and non-alcoholic) and all other special promotions taking place in the outlet
- To take corrective actions when serving dissatisfied guests, ensuring the guest leaves happy
- To prepare all beverages according to guest requests as well as all co-workers needs
- To maintain teamwork and good work ethics with all guests (internal and external), by assisting co-workers with any duties, but without compromising the experience of any guests’ dining experience
- To record and fill all daily requisitions efficiently to maintain sufficient stock for each shift/day and to complete month end inventory
- To have read and understood all hotel policies and procedures, rules and regulations as outlined in the employee handbook
- To understand the concept, hours of operation of the restaurant/bar
- To be aware of safety and sanitation when handling beverages and the equipment used in preparation of the beverages
- Attend pre-shift briefings, weekly and monthly meetings to ensure open lines of communication between all employees
- To fully understand the hotel’s recycling program and procedures
- To immediately report any accident that happens to a guest, a co-worker or yourself to your manager
- To express your concerns, suggestions or comments on how to improve the guests experience or to improve the operation as a whole
- To have a full understanding of all the equipment used in the outlet, including P.O. S. system. To be able to confidently use the Silverware system including closing, opening and modifying guest checks
- Assist guests with selections and suggest wines that accompany meals
- To have an understanding of all other outlets, services and offices in the hotel and their locations
- Balancing all daily transactions and remitting according to the policies and procedures
- Adhere to alcohol handling policy procedures