Revenue Specialist I (Patient Outreach)- Remote

What Will You Do?

This position performs revenue cycle duties including but not limited to:

Advocating for patient. Assisting patient to update their primary insurance ensuring the timely and accurate submission of insurance claims collecting payment on outstanding patient balances.

• Remote position

• RCM/ROPS experience required

• Patient contact/customer service experience required

Example of daily responsibilities includes:

• Perform duties for revenue operations department related to either medical insurance billing, collections or patient access

• Communicate with patients and insurance payers to ensure proper insurance coverage for our patients or to ensure timely and accurate reimbursement for dialysis services rendered at our clinics

• Review and submit system setup requests to appropriate teams to ensure center and payer information is loaded into the billing system for accurate billing

• Respond timely and accurately to payer communications

• Collaborate with other revenue operations teams to ensure seamless processes across teams

• Partner with clinics teammates such as Insurance counselors, social workers and facility administrators to ensure timely and accurate insurance information

• Help identify process changes and opportunities for continuous improvements

• Maintain current patient account information at all times

• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies

Other duties could include:

• May be asked to work overtime as needed

• Attend team meetings, phone conferences, and training as needed

• Know, understand and follow teammate guidelines, employment policies, and department or company procedures

Experience and required skills

• Excellent communication skills: (Written & Verbal). The position involves regular communication with insurance payors, employers, or other teams.

• Excellent decision making and problem-solving skills: Patient account and every insurance payor is different. The ability to think through a situation and carefully identify the best action to take is critical to be successful at this role

• Ability to adapt quickly and manage stress: Our environment can change quickly on a daily basis. Adapting and managing stress is important for success

• Relationships Building: Working in teams and with other departments is central to this position

Minimum Qualifications

• High school diploma or equivalent

• Basic computer skills and proficiency in MS Word, Excel, and Outlook

• Must have ROPS revenue cycle management experience

DaVita offers:

• Flexible scheduling

• Fun and positive work environment

• Competitive “pay for performance” pay structure

• Generous PTO and comprehensive benefits package

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average.

• Award-winning education and training across multiple career paths to help you reach your potential.

• Performance-based rewards based on stellar individual and team contributions.

• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation

Our Core Values

• Service Excellence

• Integrity

• Team

• Continuous Improvement

• Accountability

• Fulfillment

• Fun

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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