As a Room Attendant, you will play a vital role in creating exceptional stays by ensuring each guest room is presented with impeccable cleanliness, elegance, and attention to detail. You will take pride in preparing and maintaining our rooms to the highest luxury standards, creating a warm and welcoming environment where every guest feels truly cared for.
Your duties will inclue;
- Clean and service guestrooms to Fairmont standard, including floors, walls, furniture, and fixtures
- Clean bathrooms and restock linen, amenities, and ice-buckets
- Strip and remake beds according to hotel standards
- Collect garbage and maintain trolleys, cubby holes, and corridors in clean and tidy condition
- Report any maintenance defects, guest comments, or complaints to the Supervisor
- Provide polite and courteous service to guests and staff at all times
- Respond promptly to guest requests and special room requirements, ensuring satisfaction and attention to detail
- Maintain accurate inventory of cleaning supplies and amenities, reporting low stock levels to management
- Follow all safety and security protocols, including proper handling of equipment and adherence to health and sanitation standards
- Inspect rooms upon completion to ensure all cleaning tasks meet Fairmont quality standards before guest occupancy
- Communicate effectively with housekeeping team members and other departments to coordinate room readiness and guest services.