Develop, implement, and maintain safety policies and procedures in compliance with local, national, and international regulations.
Conduct regular safety inspections, risk assessments, and audits to identify potential hazards and ensure a safe working environment.
Lead safety training sessions for employees, promoting awareness and adherence to safety practices and protocols.
Investigate accidents, incidents, and near-misses, preparing detailed reports with recommendations for corrective actions.
Collaborate with management to develop and execute safety improvement plans and initiatives.
Maintain accurate records of safety-related incidents, training, inspections, and corrective actions.
Ensure the availability and proper use of personal protective equipment (PPE) and other safety gear.
Act as the point of contact for all safety-related matters, providing guidance and support to employees at all levels, and offering honest feedback at all times.
Promote and develop teamwork.
Praise team members in public and discuss individual problems privately.
Ensure high standards of cleanliness in the pool.
Ensure consistency within pool surroundings with regard to general health and safety of guests and staff through regular cleaning and maintenance of equipment and facilities.
Utilize all communication tools available to disseminate information in a timely manner.
Conduct daily follow-ups to ensure standards of quality and service are maintained.
Support and follow through with the implementation of new ideas.
Utilize every interaction with team members as an opportunity to coach and improve performance.
Challenge and review existing procedures and practices to drive continuous improvement.
Ensure guests are always provided with an enjoyable, well-informed, and memorable experience.
Provide courteous, efficient, and professional service at all times.
Seek excellence and support continuous daily improvement.
Build and maintain excellent relationships with the team and all other hotel colleagues.
Ensure punctuality and maintain excellent grooming and hygiene standards.
Attend daily operational briefings with direct reports and supervisors.
Thoroughly familiarize oneself with the hotel’s emergency procedures and remain in a state of preparedness for any emergency situations.
Be familiar with all related company documentation, especially relevant Quality Standards for the field of responsibility.