The Barista ensures that the coffee station and outlet are maintained to the highest standards of cleanliness, presentation, efficiency, and hygiene while consistently exceeding guest expectations.
- Welcome guests warmly and provide professional, personalized service at all times.
- Take beverage orders accurately and ensure timely preparation and delivery.
- Demonstrate excellent knowledge of coffee, tea, beverages, and menu offerings.
- Recommend beverages based on guests' preferences and provide appropriate product information.
- Anticipate guest needs and respond promptly to requests and special requirements.
- Handle guest feedback and complaints professionally, escalating concerns to the supervisor or manager when required.
- Maintain a positive, friendly, and professional attitude throughout the guest experience.
- Prepare espresso, cappuccino, latte, Americano, mocha, and other specialty coffee beverages according to established recipes and standards.
- Prepare and serve hot and cold beverages, including teas, juices, smoothies, and specialty drinks as required.
- Operate espresso machines, coffee grinders, blenders, and other beverage equipment safely and efficiently.
- Ensure correct coffee grinding, extraction, milk steaming, temperature, presentation, and portion control.
- Maintain consistency in beverage quality, taste, temperature, and presentation.
- Prepare beverages according to individual guest preferences whenever possible.
- Set up and maintain the coffee station before, during, and after service.
- Ensure all equipment, utensils, glassware, crockery, and service items are clean and properly maintained.
- Monitor stock levels of coffee beans, milk, syrups, tea, and other beverage ingredients.
- Report shortages, wastage, equipment issues, and maintenance requirements to the supervisor.
- Follow proper stock rotation and FIFO procedures.
- Minimize wastage and maintain effective portion control.
- Assist with opening and closing procedures as required.
- Maintain the highest standards of personal hygiene, cleanliness, and grooming.
- Follow hotel food safety, HACCP, sanitation, and health regulations.
- Ensure workstations, equipment, and service areas are cleaned and sanitized regularly.
- Store food and beverage products correctly and within required temperature guidelines.
- Report any food safety, hygiene, or equipment concerns immediately.
- Consistently follow the hotel's service standards, policies, and procedures.
- Maintain a polished and professional appearance in accordance with grooming standards.
- Demonstrate attention to detail in beverage preparation and presentation.
- Create memorable guest experiences through genuine hospitality and personalized service.
- Maintain awareness of VIP guests, special occasions, preferences, and special requests when communicated by the team.