As our next Group Reservations Agent, you…
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Consistently offer exceptional, friendly and engaging service
- Assist guests and clients with special requests or changes related to their group bookings
- Support the Reservations and Front Office teams with overflow tasks and contribute to a collaborative team environment
- Manage group reservations from initial inquiry to final guest departure, ensuring accuracy in rooming lists, billing, and special requirements
- Communicate regularly with the Sales and Events teams to coordinate group blocks, track cutoff dates, and monitor pickup status
- Perform regular checks to ensure group blocks are accurate, including guest names, dates, rates, and billing details
- Maintain group blocks in the reservations system, updating rooming lists and ensuring accurate room assignments and rate codes
- Prepare and distribute group resumes and rooming list confirmations to relevant departments in a timely manner
- Ensure all charges related to group bookings (e.g. cancellation fees, deposits) are accurately processed and posted on time
- Respond to group reservation inquiries by phone and email promptly and professionally, providing clear and concise information
- Attend to other duties as requested by Management and Supervisors