Reporting to the Valet Manager, responsibilities and essential job functions include but are not limited to the following:
- Warmly welcome arriving guests and confidently present valet parking as the preferred hotel parking solution.
- Deliver an exceptional luxury experience throughout every guest interaction.
- Greet guests and colleagues with professionalism, warmth, and genuine hospitality.
- Securely label and store all vehicle keys in designated locked locations.
- Clearly communicate valet rates and exclusive guest benefits.
- Maintain a smooth, elegant arrival experience by keeping entrances clear and traffic flowing efficiently.
- Conduct a meticulous vehicle inspection and document any pre-existing damage.
- Provide knowledgeable guidance on hotel amenities, dining, events, transportation, and local attractions.
- Retrieve guest belongings and fulfill special requests promptly and discreetly.
- Respond to emergency situations in accordance with hotel safety protocols.
- Promote guest and colleague safety by promptly reporting concerns to Security and Management.
- Consistently uphold Fairmont luxury service standards and valet excellence.
- Proactively address and report operational, safety, and appearance deficiencies.
- Confidently operate all vehicle types, including manual transmissions.
- Maintain flexibility to support overnight operations when required.
- Perform additional duties as assigned in support of the guest experience.
- Other duties as assigned