We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Housekeeping Manager.
The Housekeeping Manager is responsible for leading the housekeeping operation across the two properties, ensuring exceptional standards of cleanliness, presentation, guest comfort, service, and operational efficiency. The role requires strong leadership, attention to detail, and close coordination with Front Office, Engineering, Laundry, and other departments.
Key Responsibilities:
- Lead and manage daily housekeeping operations across guest rooms, suites, public areas, and back-of-house areas
- Ensure all rooms and public areas consistently meet Raffles and Fairmont luxury service and cleanliness standards
- Supervise, coach, motivate, and develop housekeeping supervisors, room attendants, housepersons, and other team members
- Plan staffing, schedules, room assignments, daily workload, and departmental priorities
- Conduct regular inspections of guest rooms, suites, public areas, VIP rooms, and turn-down service
- Coordinate closely with Front Office to ensure accurate room status and timely room readiness
- Monitor and control housekeeping inventory, including linen, amenities, cleaning supplies, chemicals, and equipment
- Coordinate with Engineering to report and follow up on maintenance issues and room defects
- Handle guest requests, complaints, preferences, and service recovery in a professional manner
- Ensure compliance with hotel standards, health and safety regulations, hygiene, sanitation, and fire safety procedures
- Support recruitment, onboarding, training, performance management, and development of housekeeping colleagues
- Monitor departmental productivity, quality standards, operational KPIs, and cost control
- Implement deep-cleaning schedules, preventive maintenance programs, and continuous improvement initiatives
- Maintain effective communication and coordination with Front Office, Engineering, Laundry, and other hotel departments
- Ensure proper handling and control of lost and found items
- Promote teamwork, employee engagement, and a positive service culture
- Support sustainability initiatives and minimize wastage of water, energy, chemicals, and supplies
- Ensure consistent delivery of exceptional guest experiences in line with Raffles and Fairmont brand standards