We are looking for a Reservation and Groups Supervisor for Novotel London Bridge. We believe that having the right personality is more important than industry experience. Smiley, open, approachable- that's how we describe our team so we are looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.
Some of the duties will include:
- being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room
- collaborating closely with the Revenue Manager and Operations Manager to pursue the highest profitability for the department and the hotel
- establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty
- maximising turnover of the department based on the occupancy rate and the average price of the rooms
- checking invoicing of "no-shows" and cancellations
- covering front desk when necessary