Assist the Executive Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen.
Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
Monitor the Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service.
Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
Assist to plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
Prepare weekly staffing schedules, monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
Assist to prepare various monthly reports and submit them to the Executive Housekeeper.
Ensure that room cleaning productivity is monitored closely and maintained
Assist the Executive Housekeeper and Assistant Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards.
Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc to prevent pilferage or loss of any nature.
Ensure that the incidents and procedures of “Lost and Found” properties are properly recorded and stored accordingly.
Assist the Executive Housekeeper and Assistant Housekeeper in ensuring ambassador development through regular follow ups, taking on board both positive and constructive feedback.
Doing performance reviews as part of KPI and follow through the actions required for team development.
Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions.
Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors.
Handle or resolve all guest complaints, establish amicable relations with guests of the hotel, looking after their needs and comforts at all times.
Monitor productivity of the team. Motivate and support them, lead by example, help them to reach targets in place.
Process timesheets to meet deadlines, ensuring accuracy.
Openly communicate with ambassadors, ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.
Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.
Ensure required levels of stock are available and order to par levels if necessary.
Ensure all department equipment and work areas are maintained to a high standard.
Ensure security of guest rooms and keys.
Assist with regular stocktaking.
Liaise with Front Office and Engineering regarding “ready” rooms ensuring guest requirements are met.
Any other reasonable request within your range of competence as required by your Supervisor or Management.