This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation
servicing at least one or more region.
Responsibilities & Duties
- Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
- Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
- Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
- Participate in governance meetings with Operations Team and/or clients.
- May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing
Manager.
- Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.
- Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
- Perform transition-related activities such as process training & desktop procedures creation.
- Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer
experience.
- Participate in audit-related activities.
- Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and
procedures.
- Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
- Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.
- Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.
- Manage complex billing transactions and perform quality review of invoices.
- Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and
accurately.
- Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
- Assist junior team members to address process related concerns.