Regional Operations Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL - Regional Operations Lead (M3)

What this job involves:

The Regional Operations Lead serves as JLL's senior operational representative for a defined geographic region within the Intel account, accountable for overall operational performance across multiple sites. This leadership role ensures the safe, compliant, and consistent delivery of Integrated Facilities Management (IFM) services while delivering an exceptional client experience. The position requires building trusted executive relationships with Intel REWS stakeholders, leading multi-disciplinary teams across Soft Services, Hard Services, Engineering, Workplace Experience, Projects interfaces and Business Operations, and driving a culture focused on safety, customer experience and operational excellence. The Regional Operations Lead partners closely with Intel regional leadership to deliver operational excellence, financial performance, continuous improvement and strategic initiatives.

Your day-to-day tasks will include:

• Serving as JLL's primary operational leader and escalation point for the assigned Intel region, building trusted executive relationships with RWS Intel regional leadership and leading regional operational governance meetings
• Providing overall leadership across all IFM operations, ensuring consistent execution of the Account Operating Model and delivering services in accordance with the Statement of Work and contractual KPIs
• Creating and maintaining a strong safety culture by leading Serious Injury and Fatality (SIF) prevention initiatives, ensuring compliance with regulatory and client safety requirements, and personally leading investigations of significant incidents
• Owning regional P&L performance, delivering budget commitments, driving productivity and efficiency improvements, managing forecasting and financial reporting, and identifying opportunities for savings and value creation
• Leading and developing Regional Facilities Managers, Engineering Managers and operational leaders while building succession plans, driving engagement, performance and talent development, and promoting an inclusive, high-performance culture
• Driving continuous improvement through implementation of regional initiatives, standardization of processes, identification of automation and technology opportunities, and sharing best practices across the Intel account
• Ensuring strategic supplier performance, contractual compliance, audit readiness, regulatory compliance, and leading operational reviews while maintaining risk registers

Physical Demands and Work Environment:

• Multi-site travel required across assigned geographic region
• Work environment includes corporate office settings and manufacturing/mission-critical facilities
• May require visits to active construction sites, mechanical rooms, and industrial facilities
• Extended periods reviewing operational data and conducting meetings
• Ability to respond to operational emergencies and incidents outside standard business hours
• May require personal protective equipment (PPE) when visiting certain operational areas

Required Qualifications:

• 8+ years of leadership experience within Integrated Facilities Management, Manufacturing Operations, Engineering Operations or Corporate Real Estate
• Demonstrated experience leading multi-site operations with accountability for overall performance
• Proven experience managing large operational teams and developing leadership talent
• Experience working within complex manufacturing or mission-critical environments
• Strong financial and commercial acumen with P&L management experience
• Demonstrated client relationship management at senior/executive level with ability to build trusted partnerships
• Proven track record leading organizational change and driving operational excellence initiatives

Preferred Qualifications:

• Experience in semiconductor, pharmaceutical or other highly regulated manufacturing environments
• Previous Intel experience (either client-side or supplier-side)
• Engineering or Facilities Management degree or equivalent educational background
• Lean Six Sigma certification (Green Belt, Black Belt or equivalent)
• Project Management Professional (PMP) certification or similar project management credential
• Familiarity with Integrated Facilities Management service delivery models and Account Operating Models
• Knowledge of business continuity planning, crisis management and incident response frameworks

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

190,000.00 – 220,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Santa Clara, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Resid