Concierge

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

• Provide exceptional front-of-house concierge services, including welcoming visitors, managing inquiries, answering calls, and responding to email requests in a professional and timely manner.
• Create a warm, hospitality-driven experience for users, guests, and senior stakeholders.
• Manage visitor registration, badge issuance, and visitor reporting, ensuring compliance with security and workplace protocols.
• Escort and direct visitors, clients, and vendors to meeting rooms, event spaces, and other designated locations.
• Ensure the concierge and reception area remains professional, organized, and presentable at all times.
• Support workplace experience initiatives, employee engagement activities, internal communications campaigns, and corporate events.
• Monitor and follow up on service requests, feedback, and complaints to ensure a seamless user experience.
• Provide general administrative support, including meeting room coordination, office communications, and other ad hoc tasks as required.
• Continuously identify opportunities to enhance workplace hospitality standards and improve employee and guest satisfaction.

Desired Skills and Experience

Education

• Diploma or above in Hospitality Management, Hotel Management, Tourism, Business Administration, Property Management, Facilities Management, or a related discipline.

Experience

• Minimum 2 years of experience in hospitality, hotel front office, guest relations, concierge services, customer service, reception, workplace experience, or related client-facing roles.
• Experience in hotels, premium hospitality brands, airline customer service, executive lounges, or corporate concierge environments is highly preferred.
• Experience supporting corporate offices, commercial buildings, or workplace services is advantageous.

Key Competencies

• Passion for delivering exceptional customer and guest experiences with a hospitality-first mindset.
• Outstanding interpersonal and communication skills, with the ability to engage confidently with employees, senior executives, clients, and visitors.
• Strong problem-solving skills with a proactive and service-oriented approach.
• Ability to remain composed, professional, and resourceful in a fast-paced environment.
• Good understanding of workplace operations, facilities services, and housekeeping standards.

Technical Skills

• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Familiarity with visitor management, room booking, or workplace service systems is an advantage.

Language Skills

• Fluent in English and Cantonese, with good command of Putonghua.
• Strong verbal and written communication skills.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.