The Engineering Manager (EM) is accountable for technical execution, delivery quality, and operational excellence for a defined product or service (or where applicable, several). This role applies to both product and service contexts. In product contexts, the EM partners with a Product Manager (PM) who owns the roadmap; in service contexts, the EM owns the roadmap and delivery accountability. Where applicable, the role combines delivery and RUN accountability with people leadership (staff responsibility), managing a team and collaborating closely with business partners to drive outcomes. EM operates at product level within an Area that is part of a Domain, or at service level within Enabling Tech. EM has the mandate to make technical decisions that support roadmap and agreed strategies.
Delivery Leadership
- Lead the end-to-end technical delivery for one or several products / services, and for service contexts: own the overall service roadmap.
- Enable focus on solving the right problems while balancing delivery with technical health.
- Where applicable, collaborate with Product Management roles on roadmap planning, release governance, and delivery timelines, contributing technical feasibility and trade -off insights to ensure value and viability. Where relevant, partner with designers to ensure usability.
- Secure appropriate tech resources to meet product/service needs accountable for staffing the delivery teams in alignment with strategic priorities and roadmap.
- Ensure teams are equipped to design, build and operate scalable and secure solutions.
- Accountable for delivery quality and timely execution of prioritized work items (e.g., features and epics).
- Ensure documentation of features and solutions is in place and maintained, ensuring AI readability and automation where possible.
- May oversee multiple delivery teams. Can, where relevant, delegate parts of operational delivery responsibility to appropriate team members, while maintaining overall accountability and ensuring consistent technical standards and delivery quality across teams.
Operational Excellence
- Drive engineering quality, simplification and continuous improvement while ensuring alignment with tech strategy, architectural standards and engineering guardrails.
- Define, implement, and monitor delivery and performance metrics/KPI: s to ensure optimized operations, successful business outcomes and drive continuous improvement.
- Ensure operational stability and resilience including incident handling and compliance.
- Lead proactive management of risks, dependencies and technical debt.
- Ensure implementation of and alignment with compliance and security standards.
- Support defect tracking and resolution processes to improve engineering performance.
- Own vendor management and operational oversight of SaaS and Managed Service contracts, ensuring compliance, performance, and cost -effectiveness.
Financial Accountability
- Responsible for the tech related costs (budget, actual, forecast) of the Product/Service. This includes engineering resources, tech related services and software licenses as well as ensuring cost allocation.
- Ensure financial discipline and cost efficiency, supporting TCO
- Provide input to planning and prioritization to align tech investments with business objectives
People & Culture
- Can hold staff responsibility, including recruitment, development, and performance management.
- Foster a high -performing, inclusive, and psychologically safe team culture.
- Coach and support team members to grow professionally and increase performance.
- Ensure team members have the right competencies and resources to succeed.
- Manage workload balance and support well-being across the team.
Stakeholder Engagement
- Act as primary tech contact for the product/service, partnering with PM and key stakeholders.
- Collaborate with vendors to ensure delivery quality, compliance, and contractual alignment.
- Represent the team in cross-functional forums and coordinate with internal stakeholders for alignment on business and tech strategies.
- Ensure transparency and alignment by providing regular stakeholder updates on status, progress, risks, and dependencies, (in collaboration with PM for product contexts)