As the Owner Benefits Supervisor you are not only the go-to person for all new owners learning about their benefits but a leader in the department to ensure deadlines are met successfully. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties leading the communication between the Owners, Owner Services Office, and Accor Owner Benefits Department. You communicate well with all Owners, guests, and colleagues, anticipate and resolve issues, and lead your team with various projects. You are levelheaded and are able to focus no matter how busy the office may become.
What is in it for you:
- Grow your career while achieving optimal work life balance in Telluride, Colorado.
- Excellent work–life balance with unparalleled access to the outdoors, just steps from the lodge.
- Employee benefits include; Medical, Dental, Vision, Supplemental Health, Life, Short-term Disability and 401k. Wellness programs offered and include a season ski/spa pass.
- Exceptional team culture with numerous engagement opportunities. A place where you feel valued.
- Year‑round employment with no off‑season layoffs.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning and development programs through our Academies.
- Opportunities to grow your talent within the property and across the global Accor network.
- A chance to make a meaningful impact through Corporate Social Responsibility initiatives, including Planet 21.
What you will be doing:
- Coordinate Owner and Guest reservations and benefits in alignment with project documents.
- Manage Owner communication including the Newsletter, Facebook group and Owner website.
- Ensure all upcoming deadlines are communicated to the Owner Services team and all documentation is prepared.
- Oversee Exchange Programs including reporting.
- Support ALL (Accor Live Limitless) enrollment.
- Complete reporting and required audits.
- Work closely with the Owner Services Manager through the training process for new colleagues, track and monitor progress; always looking for ways to enhance training.
- Participate in the Manager on Duty Program and other Leadership trainings.
- Serve as a principle source of information for the team, the owners and the guests while serving as a liaison with all lodge departments.
- Manage and maintain all pre‑arrival itinerary processes.
- Build and nurture strong Owner relationships to support brand and property loyalty.
- Maintain pre-arrival itinerary processing.