Part Time Guest Service Agent/Front Office All Rounder
- Be the first point of contact and greet guests with a warm welcome every time
- Make the check-in, check-out process run smoothly
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
- Ensure the security of our guests and their possessions
- Handle guest complaints in a positive manner and escalating as required
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Assist with valet parking as required