Responsible for overseeing the daily housekeeping operations to ensure cleanliness, organization, and guest satisfaction are maintained at a high standard. The role includes supervising staff, managing inventory, and ensuring compliance with health and safety regulations.
Key Responsibilities:
- Supervise housekeeping staff, including scheduling, assigning tasks, and monitoring performance.
- Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and quality standards are met.
- Train and mentor housekeeping staff on proper cleaning techniques and hotel policies.
- Manage housekeeping inventory, including linens, cleaning supplies, and equipment.
- Address guest complaints and resolve housekeeping-related issues promptly.
- Ensure compliance with health and safety standards, including proper handling of chemicals.
- Collaborate with other departments to support overall hotel operations and guest satisfaction.