Achieve Quality Audit result of 95% and above through consistent documented trainings.
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
Be smart, well groomed,friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
Check Hotel situation, occupancy, functions, groups, VIPs.
Show fullest cooperation and respect within the team and other departments
Be aware of the daily activities and has product knowledge of all the hotel facilities.
Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
Build mutual trust, respect, and cooperation among team members.
Ensure the services are up to the required standard.
Always open the hotel doors to all guests, arriving and departing by extending friendly and warm welcome with gratitude
Ensure prompt and efficient handling of all guest luggage and the luggage store while adhering to safety and security protocols.
Assure every luggage is covered with a baggage claim tag.
Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient parking of cars especially, during large events.
Parking of guests and visitors vehicles in the designated hotel parking area.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.