Reporting to the Laundry Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Work closely with both the Rooms and Food & Beverage Divisions to execute their uniform programs.
- The ability to present new initiatives to the Senior Management Team.
- Creating and revising of Standard Operating Procedures (SOP) for the Laundry and Valet Departments
- Supporting of the Laundry Department during the absence of the Laundry Manager
- Conducting departmental uniform inventories on a semi-annual basis
- Ordering of Uniforms through the appropriate purchasing structure while maintaining appropriate par levels
- Responsible for maintaining Uniform Budgets
- Ensuring the daily completion of payroll
- Professionally handle guest feedback or concerns with guest laundry program
- Organization of the measuring and sizing of colleagues for uniforms
- Researching, analyzing, presenting and implementing of new departmental uniforms
- Conducting coaching sessions and performance reviews of Laundry & Valet Team
- Prepare weekly Wildly Important Goals (WIGS) with a view to improving areas of main focus with a line of sight to the Hotel Goals.
- Assisting the Laundry Manager with the quarterly Linen Inventories
- Conducting monthly communication meetings
- Promoting of Laundry and Valet accomplishments
- Tracking of uniforms for all new hires and implementing an effective return policy
- Maintaining a safe and hazard free work environment.