First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Responsibilities and essential job functions include but are not limited to the following:
- Greet and register guests, providing a warm and professional welcome
- Perform check-in and check-out procedures accurately and efficiently
- Handle guest inquiries and requests promptly and courteously
- Manage reservations and room assignments using hotel management software
- Process payments and maintain accurate financial records
- Enrol guests to the ALL loyalty program
- Assist with currency exchange and safety deposit box services
- Collaborate with other departments to ensure guest satisfaction
- Promote hotel services and local attractions to enhance guest experience
- Address and resolve guest complaints in a timely and professional manner
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Assist with night audit duties when assigned to evening shifts