Greet guests upon arrival and assist with the check-in process.
Handle check-out procedures, including billing and payment processing.
Address guest inquiries, requests, and complaints promptly and professionally.
Provide information about hotel amenities, services, and local attractions.
Manage room reservations and cancellations using the hotel’s booking system.
Assist with modifications to existing reservations.
Relay messages and information to guests and team members.
Coordinate with housekeeping and maintenance teams to fulfil guest requests.
Promote hotel services and amenities, including room upgrades and special packages.
Handle payments and maintain accurate financial records.
Ensure adherence to hotel policies and procedures, especially concerning safety and security.
Handle emergency situations calmly and efficiently.
Maintain accurate guest records and documentation.
Assist with inventory management of supplies and amenities.

Guest Service Agent