POSITION SUMMARY:
The Order Clerk receives and processes incoming orders for materials and merchandise, duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
ESSENTIAL FUNCTIONS:
Completes order forms.
Prepares invoices, shipping documents, and contracts.
Receives and responds to customer complaints.
Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
Calculates and compiles order-related statistics and prepare reports for management
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Preferred Degree: Associate Degree in Communication
Years of experience: Minimum 1 year in a clerical or customer service setting
KNOWLEDGE, SKILLS, AND ABILITY:
Superior Customer Service Skills
Office Suite applications
AS400 experience a plus
Team player
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Regular computer work and sitting
Occasional walking and standing
Seldom to never lifting up to 50lbs
WORK ENVIRONMENT:
Office environment within a manufacturing plant
INDEPENDENT JUDGEMENT:
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.