Product Support Engineer

ABOUT THE TEAM

Product Support Engineering exists to maximise the operational availability of the Dive-XL fleet. We sit between the teams in the field who operate and sustain the system alongside our customers, and the engineering teams that design it. When something unexpected happens — at sea, at a maintenance facility, in the middle of the night — we are the engineering team that answers, works out what happened, and decides how to proceed. The other part of the job is making sure it does not happen twice. We drive reliability and supportability improvements into the system, and keep the fleet's configuration and documentation current as it evolves. Between us we cover every engineering discipline — software, electrical, mechanical, systems.

ABOUT THE JOB

We are looking for Product Support Engineers to join the Dive-XL team, supporting the teams operating and maintaining Anduril's Extra Large Autonomous Undersea Vehicles. You will be will support the operational fleet on a rotating roster that extends out-of-hours, providing anything from immediate technical guidance to formal root cause analysis. Each request means assessing severity, scoping the work and doing the investigation. From there you'll direct the engineering change, maintenance activity, workaround or documentation fix that resolves it, and own its rollout across every affected vehicle. You will also work to reduce support demand through sparing strategy, reliability and supportability improvements, better diagnostics and tooling, and supportability requirements fed into new variants during design. You will need genuine depth in an engineering discipline, enough breadth to triage across the others, and the judgement to make a call on limited data.

WHAT YOU'LL DO

• Provide on-call engineering support to the teams operating and maintaining fielded AUVs, including outside business hours on a rotating roster
• Establish what happened from logs, telemetry, configuration and maintenance history, bound the issue to a subsystem and failure mode and define workarounds that restore capability
• Plan and lead root cause investigations to a defensible conclusion — systemic or isolated, and whether design, production, maintenance or operation induced
• Chair Material Review Board dispositions and manage fleet-wide system limitations, including whether to operate in a degraded state
• Turn fleet data into engineering recommendations and requirements, and drive those changes through the design teams
• Build the monitoring, alerting and diagnostic tooling that surfaces problems before the field reports them, and the run books and knowledge base that shorten every response
• Author and distribute service bulletins, and track incorporation across the fleet to completion
• Create or approve operations, troubleshooting, incident response and maintenance publications
• Govern the as-maintained configuration and SBOM

REQUIRED QUALIFICATIONS

• A genuine interest and 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems
• Demonstrated ability to independently root cause difficult, ambiguous faults from limited or conflicting data
• Hands-on experience with real hardware in an operational, field, integration and test, production or maintenance environment
• Sound engineering judgement under time pressure, including assessing the acceptability of degraded operation
• Strong coordination and communication, able to own an issue, manage stakeholders and drive it to resolution or a clean handover, and to explain a technical finding to engineers and non-engineers
• Experience with configuration management, engineering change processes, and fleet-wide change incorporation
• Experience with robotic and/or autonomous systems within the maritime environment is advantageous
• A sincere commitment to a positive, inclusive, and collaborative culture
• Ability to obtain and maintain a NV2 Security Clearance