This is a hybrid role including in office and remote working days. Must be resident or relocatable to Austin TX area.
The Aesthetics Sales Associate (ASA) is a sales support position with responsibility for growing the aesthetic market and supporting the aligned Sales division. In this role, the ASA is responsible for sales performance aligned to the portfolio of products and Inside Sales team. The ASA will increase their aligned business unit sales revenue by managing house accounts, managing leads in aligned regions, managing target accounts in aligned regions, and addressing non-target account inquiries. The ASA will also provide coverage to Inside Sales territories that have a Leave of Absence (LOA) or vacancy.
The ASA will provide training on Allergan Aesthetics products and programs through virtual education and will utilize marketing tools and resources to increase awareness and knowledge of the aesthetic market, Allergan aesthetic brands, and Allergan aesthetic programs. The ASA will also provide information and education for net new and emerging accounts. The ASA will have strong collaboration with sales management and peers to support sales goals and meet customers needs for training, education, and sales support.
The successful candidate will facilitate sales for the company through a sales model using primarily phone and virtual communication. The ASA must be able to exercise multi-tasking abilities and operate in a fast-paced environment that endorses constant change. The ASA is responsible for working independently to manage sales activity in an assigned geography and possess the professionalism and ability to effectively interact with customers, the sales force, and upper management counterparts. The number of accounts requiring support will vary based on leads, house accounts, and Inside Sales vacancies. The number of customers proactively supported in a vacant region will be based on how many vacant territories are being covered during a select period. The ASA will be on a measure by objectives compensation plan with a focused placed on the regions aligned and the national inside sales facial division.
The employee must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.
KEY DUTIES AND RESPONSIBILITIES:
- Effectively utilize competitive Inside Sales selling techniques to achieve sales objectives. Sales processes must be focused on market growth, product growth, and customer experience. Utilization of sales systems and tools to help with sales planning and impactful customer interactions. Pre-plan sales calls and maintain efficient time management skills to ensure optimal customer contact and highest level of customer service to accounts within a designated geography and targeted list of accounts provided by management. Manage multiple department priorities around sales initiatives and training activities.
- Responsible for support provided to accounts in LOA or vacant territories. Consistent communication with management and peers to ensure achievement of sales goals and positive customer journey experience. Responsible for assisting new accounts, managing existing customer accounts, managing sample allocation, placing orders, providing marketing materials, and educating accounts on products, programs, and resources. Also includes execution on campaigns/promotions, new product launches, training on Allergan programs
- Responsible for supporting Inside Sales department with in-bound calls from non-target and house accounts by answering product and product-related questions, segmenting accounts based on potential sales opportunities. Educate the prospect/customer regarding indications, contraindications, and safety of the products, and how they fulfill the needs of the prospect/customer. Provide technical training to the prospect/customer on application and use of the company’s products.
- Based on business needs, responsibilities may also include participating in marketing specific initiatives that are aligned to overall business unit’s key strategic priorities.
- Responsible for assisting IS Manager with program education on Allergan programs by providing virtual trainings on a regular schedule.
- Collaborate with Management and field counterparts - Acts as sales support for more general customer inquiries. Work cross functionally with field sales to drive sales objectives; cultivates client relationships; develops and shares reports on all calls and responses.
- Recognize and acknowledge department and customer issues, or problems and their potential impact on sales and development of a business relationship and/or development of an Inside Sales representative. Obtain information needed to accurately understand problems and needs; use this information to determine solutions and formulate new and innovative ideas; consistently solve internal and external customer problems in a manner that exceeds corporate expectations.
- Attend sales training and sales meetings as required. Complete administrative responsibilities such as: monthly sales report, quarterly business plan, presentations, expense reports