We are seeking an exceptional Room Service Supervisor to join the pre-opening team of Delano London. You'll help lead our 24-hour Room Service operation, creating a private dining experience that feels every bit as considered, warm and polished as our restaurants and bars.
What you'll do...
- Supervise day-to-day Room Service shifts, ensuring orders are taken, prepared, checked and delivered accurately and within agreed service times.
- Lead the guest journey from order through delivery, set-up, follow-up and collection, ensuring every interaction feels personal and discreet.
- Coordinate closely with Culinary, Lana Lusa, Rose Bar, Front Office and Housekeeping to deliver a seamless in-room experience.
- Support and coach Room Service attendants, allocating duties and maintaining strong coverage across the shift.
- Check trays, trolleys, hot boxes, linen, crockery, condiments and amenities before departure to ensure presentation is complete and consistent.
- Maintain strong knowledge of menus, beverages, allergens, dietary requirements and hotel information so the team can advise guests confidently.
- Support VIP amenities, special occasions, late-night requests and Private Dining requirements when needed.
- Monitor order accuracy, delivery times, guest feedback and service recovery and take action quickly when standards are not met.
- Manage opening and closing procedures, handovers, equipment storage, stock levels and operational checklists.
- Ensure POS orders, postings and payments are processed accurately and follow up on discrepancies.
- Support training and pre-opening set-up, helping establish practical SOPs and service routines for a 24-hour operation.
- Maintain food safety, Health & Safety, security, privacy and company standards at all times.