Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Consistently offers professional, engaging and friendly service
- Maintain a professional presentation at all times
- Ensure guest satisfaction by adhering to service standards as specified for In Room Dining
- Assist employees as needed to ensure the best possible service
- Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards
- Maintain established controls for stock with pars and orders
- Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock
- Assign side work and record attendance
- Inspect staff as to uniforms, cleanliness, identification, etc.
- Ensure a safe working environment for employees
- Supervise all In Room Dining colleagues
- Other duties as assigned