Job Title: Host
Department: Food & Beverage All-day-dining: Gallery
Inspired and supported by: Restaurant General Manager
Salary: £38,900 per annum including service charge
You will be accountable for:
Creating exceptional and memorable guest experiences that reflect The Savoy’s legendary standards of service and consistently deliver against Forbes Five-Star expectations across our Food & Beverage outlets.
Anticipating our guests’ individual needs and preferences, delivering intuitive, personalised and gracious service with genuine warmth, confidence and attention to detail.
Acting as an ambassador for The Savoy, bringing our heritage, stories and Food & Beverage experiences to life through engaging and knowledgeable conversations with our guests.
Demonstrating an exceptional knowledge of our menus, ingredients, preparation methods, beverages, promotions and experiences, enabling you to provide thoughtful and tailored recommendations.
Taking personal ownership of the guest journey, recognising opportunities to create special moments and lasting memories, and responding confidently and discreetly to individual requests.
Maintaining an impeccable professional presence and presentation at all times, reflecting the elegance, grooming standards and sophistication expected of a Savoy colleague.
Your key responsibilities & contribution will be:
Delivering warm, polished and highly personalised service, combining the precision expected of a Forbes Five-Star hotel with the distinctive personality and genuine hospitality for which The Savoy is renowned.
Welcoming and engaging with guests confidently, building natural rapport and ensuring every interaction feels personal rather than transactional.
Guiding guests through our Food & Beverage offering with enthusiasm and expertise, understanding their preferences and making considered recommendations that enhance their experience.
Taking reservations accurately and thoughtfully, capturing relevant guest preferences and details to support a seamless and personalised experience from arrival to departure.
Identifying natural opportunities to enhance the guest experience and drive revenue through intelligent recommendations, thoughtful upselling and a strong understanding of our wider hotel offering.
Sharing your knowledge of our menus, beverages, seasonal experiences, promotions and The Savoy’s rich heritage and stories, confidently adapting your approach to each guest.
Working collaboratively across Food & Beverage and the wider hotel, communicating guest preferences and relevant information to ensure a seamless experience across every touchpoint.
Taking ownership of guest requests and concerns with professionalism, discretion and urgency, seeking support when appropriate and ensuring matters are followed through to resolution.
Upholding the highest standards of cleanliness, presentation, food safety and health & safety, ensuring every element of the guest environment reflects our Five-Star standards.
Ensuring menus, collateral and all guest-facing materials are immaculately presented, accurate and readily available, while completing required administrative duties with care and attention to detail.
Contributing positively to a culture of excellence, collaboration and continuous improvement, supporting your colleagues and taking pride in delivering extraordinary experiences as one team.