Reporting to the Director of Revenue Management & eCommerce, responsibilities and essential job functions include but are not limited to the following:
- Lead and manage all aspects of the Reservations department and ensure all service standards are followed
- Manage and coordinate all group and individual reservations
- Maintain close liaison with the Sales, Conference, and Accounting teams
- Produce daily, weekly, monthly and quarterly reports as required
- Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services