Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants
Reports To: Executive Housekeeper or Housekeeping Manager
General Purpose: The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.
Specific Responsibilities:
• Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.
Ensures compliance with accident/loss prevention programs, SOP’s, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issues assignments to staff.
Issues supplies/goods to staff at beginning of shift.
Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
Responds to guest requests, concerns and problems to ensure guest satisfaction, work with Front Desk and Engineering staff as necessary.
Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Assists the evening staff in the performance of duties to include: cleaning of lobby, turndown service, maintenance of outside area of hotel.
Monitors and maintain inventory of linens, cleaning supplies, and mini bar items.
Assists Executive Housekeeper with maintaining the department checkbook.
Must be able to open, close, or work any shift during special events.
Professionally and efficiently uses 2-way radio to communicate with housekeeping staff and other departments across property.
Other duties as assigned by your supervisor or manager.
Qualifications:
Good eye for details
Working knowledge of housekeeping and hotel services, policies and operations.
Demonstrated supervisory experience and skills.
Good communication skills.
Must pass a background check.
Education/Formal Training
High school education or equivalent experience
Experience:
One to two years in a related position with this company or other similar.
Physical Requirements:
Must be able to bend down and get on and off floor numerous times per day.
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm