Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through Greenshields
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Hourly pay rate of $24.38 to $27.86
What you will be doing:
Ensure smooth and efficient functioning of the day to day operations of the Banquet department by monitoring and organizing of the duty assignments, conducting daily briefings, call in staff upon authorization.
Assist in the management and coordination of all conference programs including box handling, arrival, departure, meeting room set ups, flips and meal functions.
Cultivates excellent guest service through the proactive interaction and on going communication with the meeting planners and guests ie. Meeting set-up, meeting session, meal requirements, wine pairing, timelines, temperature control and upselling hotel services.
Exceed guest satisfaction goals for the Department and follow up on all concerns and opportunities as identified through direct guest interaction.
Develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments including kitchen, stewarding, maintenance, catering and housekeeping, ie. pre service meeting with Chef to discuss meal details, dietary concerns, verification of function timelines.
Proactive monitoring of departmental productivity through organizing of tasks, assist in improvement of revenues and cost control, working with Banquet Team to implement procedures or programs for improvement wherever necessary.
Assist management team in administration of Banquet Department, daily reporting on events, accurate billing and other required paperwork.
Liaise with the Conference Services /Catering Department/VCC on an ongoing basis to ensure that our customer’s expectations are being anticipated and exceeded.
Provide guidance and mentorship for all colleagues to enhance colleague morale.
Assist with training and development of all colleagues and on-going recognition of the Banquet team.
Maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards.
Supervise and assist with room sets and service delivery.
Ensuring that all equipment, fixtures, and furniture of the department are kept in good supply and in the best repair possible.
Communicate all pertinent event information to the team, including the event log to share internally with the department for record keeping.