Technical Support Advisor

We are excited to offer you the opportunity to join our Technical Support department as a Technical Support Advisor!

Responsible for providing technical support on a range of heating products to both internal and external customer via telephone, email, live chat and video calling. Aiming to achieve first time resolution to enquiries and dealing with customers in an efficient and professional manner. To record & monitor the nature of enquiries and resolutions on appropriate platforms, pro-actively develop excellent working knowledge of the product range.

In this role, you will be responsible for:

•  Delivery of pre & post sales technical support to external and internal customers through multiple communication channels.
•  Perform against a set qualitative and quantitative KPI’s.
•  To ensure that advice is delivered `Right First Time’
•  Liaise with internal departments to ensure flow of accurate and up to date technical information to appropriately support current, historical, and new products.
•  Focus on the needs of the customer to ensure best in class technical support is maintained.

Interested? Upload your CV today!