JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Senior Mailroom Clerk - JLL
What this job involves:
We are seeking an experienced and highly reliable Senior Mailroom Clerk to oversee mail and package operations across multiple facilities, including a premier Class A office building and a pharmaceutical R&D facility. This senior-level position requires exceptional customer service, strong organizational skills, and the ability to manage complex logistics in both corporate office and controlled pharmaceutical environments. The role emphasizes professional service delivery to building tenants while maintaining compliance with specialized pharmaceutical requirements when needed.
What your day-to-day will look like:
Mail & Package Operations (Multi-Site)
Sort, process, and distribute incoming mail and packages to tenants and staff throughout multiple buildings
Process outgoing mail including weighing, stamping, and preparing packages for courier pickup
Coordinate with multiple courier services (FedEx, UPS, DHL, USPS) and specialized pharmaceutical couriers
Handle certified mail, registered mail, and signature-required deliveries across all locations
Manage time-sensitive deliveries and special requests with professionalism and urgency
Maintain accurate delivery logs, tracking records, and chain of custody documentation
Process temperature-sensitive and specialized material deliveries when required at pharmaceutical facility
Administrative Excellence & Customer Service
Update and maintain tenant contact databases and directory information across facilities
Prepare daily delivery reports and maintain comprehensive filing systems
Handle mail forwarding requests, address changes, and mail holds for tenants
Process special requests and coordinate white-glove service for executive-level deliveries
Provide exceptional, professional assistance to building tenants, visitors, and pharmaceutical staff
Answer questions regarding mail services, building policies, and delivery procedures
Communicate effectively with property management, tenant representatives, and facility leadership
Assist with inventory management of mailing supplies and office materials
Serve as primary point of contact for tenant mail-related inquiries and concerns
Warehouse & Material Handling
Safely operate mail carts, hand trucks, and delivery equipment
Load and unload delivery trucks and manage receiving area operations
Coordinate storage of packages and materials in appropriate locations
Operate forklifts and material handling equipment as needed in pharmaceutical warehouse (certification required)
Manage inventory of incoming materials and conduct cycle counts as required
Ensure organized and efficient mailroom and storage areas
Security & Compliance
Follow building security protocols and access control procedures for all facilities
Verify tenant and staff identity when required for package release
Report any suspicious packages or security concerns to building management immediately
Maintain confidentiality of tenant information and correspondence
Follow pharmaceutical facility safety protocols including PPE requirements when working in controlled areas
Handle specialized materials according to facility-specific standard operating procedures (SOPs)
Maintain GMP documentation and compliance standards when supporting pharmaceutical operations
Participate in facility audits and training programs as required
Leadership & Training (Senior Responsibilities)
Train and mentor junior mailroom staff on customer service excellence and standard procedures
Lead continuous improvement initiatives for mail operations efficiency and tenant satisfaction
Coordinate mailroom coverage across multiple sites as needed
Assist in developing and updating operational procedures and service standards
Handle escalated tenant concerns and complex delivery situations
Required Qualifications:
High school diploma or equivalent required
4+ years of experience in mailroom operations, corporate mail services, logistics, or customer service
Experience in Class A office building, corporate headquarters, or professional environment preferred
Exposure to pharmaceutical, biotechnology, or regulated industry environment a plus
Valid forklift operator certification (sit-down and stand-up) required or ability to obtain
Proven track record of exceptional customer service and professional communication
Technical Skills
Strong computer skills including Microsoft Office Suite (Outlook, Excel, Word)
Experience with mail tracking software and courier service platforms
Proficiency in warehouse management systems (WMS) or inventory tracking software preferred
Ability to learn and use building management and tenant communication systems
Basic knowledge of shipping regulations and postal services
Familiarity with DOT shipping regulations and Safety Data Sheets (SDS) a plus
Physical Requirements
Capability to stand and walk for extended periods throughout the workday
Frequent lifting, carrying, and moving of packages and mail using appropriate equipment
Ability to navigate multiple building floors via elevators and stairs
Comfortable working in various environments including mailrooms, loading docks, and office spaces
Ability to operate forklifts and material handling equipment safely when required
Professional Competencies
Exceptional organizational and time management skills
Outstanding customer service orientation and professional demeanor
Strong attention to detail and accuracy in all tasks
Excellent verbal and written communication skills
Ability to work independently with minimal supervision and sound judgment
Problem-solving skills and ability to handle complex logistics and competing priorities
Professional appearance suitable for Class A office building environment
Flexibility and adaptability across multiple work environments and tenant needs
Discretion and trustworthiness when handling confidential materials
Compliance & Safety Requirements
Must pass comprehensive background check and drug screening
Willingness to complete facility-specific training including GMP procedures when supporting pharmaceutical operations
Ability to maintain detailed documentation and follow standard operating procedures
Understanding of confidentiality requirements for corporate and pharmaceutical environments
Participation in ongoing safety and compliance training programs
Pass facility-specific safety training and competency assessments
Work Environment
Primary Location: Class A office building environment with professional setting
Secondary Support: Pharmaceutical R&D facility requiring adherence to controlled environment protocols
Climate-controlled office spaces with occasional work in loading dock and warehouse areas
Professional interaction with building tenants, visitors, property management, and executive staff
Collaborative team environment with focus on service excellence
Location:
Onsite - Whippany, NJ
Work Shift:
Monday to Friday - 7:30am to 4:00pm
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
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