Centre Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

This is a part-time role, 30 hours a week with flexible days

What this opportunity involves:

As the Centre Manager within our Retail Property Management team, you will provide strategic leadership to onsite staff and act as a senior representative of JLL. In this pivotal role, you will drive the delivery of the Centre’s Business Plan and budget objectives, implementing sound retail property principles to boost sales, increase foot-traffic, and ultimately maximize the investment return for the asset Owner. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and you will be central to this mission by providing superior client service and managing direct reports, including the Operations Manager and Administration Manager. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role, you will champion this spirit by ensuring the overall performance of the centre exceeds the KPIs established in our agency agreements.

An overview of the role:

• Lead, coach, and manage onsite staff, including the Operations and Administration Managers, holding regular team meetings to ensure everyone is empowered to thrive.

• Prepare, implement, and deliver highly accurate monthly reports, annual budgets, and comprehensive Business Plans to the Client within strict monthly timelines.

• Collaborate closely with the Leasing Team to source new retailers, manage tenancy schedules, negotiate market reviews, and aggressively manage rental collections and arrears to keep them under the 2% KPI target.

• Maintain superior standards of presentation, cleanliness, and repair across the Centre, managing ongoing fitout programs to continually add value to the asset.

• Oversee strict adherence to Work Place Health and Safety legislation, manage property risk profiles, investigate incidents promptly, and ensure 100% compliance with IPMP systems.

• Maintain exceptional client relationships, delivering on-demand services and preparing strategic recommendations regarding tenancy remixing, rent relief, and lease proposals.

• Establish strong connections with the local business community, council, and authorities, proactively monitoring local development applications that could impact the Centre.

• Drive operational excellence by implementing standard JLL practices and processes, ensuring contractors and staff operate in highly efficient and safe working environments.

Sounds like you? This is what we are looking for:

• Extensive experience in retail property management, shopping centre management, or a closely related commercial real estate role.

• Demonstrated leadership capability with a proven track record of coaching, managing, and inspiring onsite teams to achieve stretch goals.

• Solid understanding of Retail Leases Legislation and relevant statutory property compliance requirements.

• Strong financial acumen with experience preparing, managing, and executing complex property budgets, income accounts, and business plans.

• Exceptional client relationship management skills with a dedicated focus on delivering superior service standards.

• Proven ability to drive rental collections and execute effective arrears management strategies to meet strict KPIs.

• Relevant tertiary qualification in Property, Business, or Real Estate Management is highly regarded.

• We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, so we seek individuals with a proactive, continuous-improvement mindset

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands

• 18 weeks paid maternity leave

• Private Health Insurance Discounts

• Active Social Club

• Employee assistant program

• Novated Lease for EV cars

• Paid time off for volunteer work

• Career Opportunities with Australia's #1 Commercial Real Estate firm

• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ534237 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.